MasterInbox product update

Your reply agent got a lot smarter

The reply agent just got a major upgrade across booking, timing, and control.

It can now connect directly with Calendly and Cal.com, pull real availability, and book meetings automatically based on message context. Once a meeting is booked, the agent stops replying so conversations don’t go further than needed.
You can now see and manage all your meetings in one place.

You can now control how it responds more precisely.

On top of that, you can upload documents like PDFs, CSVs, or docs to give the agent more context when replying.

You can now see and manage all your meetings in one place.

The bookings page pulls data from both Calendly and Cal.com, giving you a centralized view of everything, including upcoming, past, cancelled, unconfirmed, and recurring meetings.

You can easily filter and organize bookings based on what matters:

All meetings are displayed in a single list, making it easy to track activity, monitor status, and stay on top of everything across accounts.

Workflows are now easier to understand, with clearer visibility into what’s happening behind the scenes.

You can now view workflow activity through logs, along with improved filtering to quickly find what you need.

New triggers have been added, including reminders, incoming webhooks, meeting-booked events, and phone number detection.

You can now build more advanced automations using triggers and conditions.

You can also combine triggers with conditions to create more precise automations. For example, when a new message is received and labeled as “interested” or “meeting request”” you can automatically notify your team so they can respond quickly.

Similarly, when labels like “not interested” or “DNC” are applied, you can automatically move conversations to the appropriate lists or archive them to keep your inbox organized.

You can now also create or update prospects automatically when new messages come in, ensuring your contact data stays up to date without manual effort.

More features, more control

We’ve significantly upgraded how integrations work across the platform.

HubSpot now pulls contact properties dynamically, which means your existing custom fields are supported without breaking when HubSpot updates.

Each prospect now includes a dedicated HubSpot tab where you can view and edit contact details, assign owners, and manage properties directly without switching tools.

We’ve also improved how different field types are handled. Dropdown fields now show the correct options, read-only fields are clearly locked, and editable fields sync properly, helping keep data consistent.

We’ve also added support for Attio, allowing you to manage contacts and workflows with a modern CRM.

Integrations can now be disconnected directly from settings, giving you more flexibility when managing connected tools.

The inbox experience is now smoother and more responsive.

Labels are easier to view and manage across conversations and filters.

You can clone entire workspaces, bulk delete channels, and update workspace details more easily. Channel-level control has also improved, making it easier to organize accounts correctly.

Views can also be duplicated across workspaces, allowing you to reuse setups and scale workflows faster across teams.

Channel tagging is now supported, allowing you to assign, remove, create, update, and delete tags across channels.

We’re continuing to build quickly. Here’s what’s on the way.